LBE Web Helpdesk

Help Desk software designed to be operated via your web browser or the desktop. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Operator and end-user access, Automatic escalation, Email notification are some of the main features.

Pros: Two versions of the application are available. One is web based, operates through browsers and the other is a desktop version. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Help desk operation is managed and controlled by this application without forcing changes on the in-house operating procedures. It is easily configurable to the in-house process. Easy to set up too, not much special skill is required.

The system is easy to use and thus not much learning time is involved and thus no extensive training needs to be organized. The application works with industrial strength databases like SQL Server, Oracle and MS Access. Thus scalability is not a problem at all; the package scales up effortlessly as the users operation grows. Extensive reporting is supported, there are many standard reports. If you should need additional reports or different ones it is easy integrate easily available reporting software packages. Both version can work off the same database and hence can be integrated together if need be, for extending the help desk operations.

Some very useful features are operator and user access, automatic escalation, e-Mail notification, full audit trail, system privileges and contract management. The user interface has a explorer like panel that can show detailed & structured information. Creation of new job opens detailed information panels to capture the relevant information so that follow up is easier later on.

Cons: Nothing obviously problematic here.

Overall: This is a nice application with useful features. It is easy to use & learn. This is certainly a 4 star material.

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Adapts to your needs:- Easily configured to reflect the way that you work. Easy to set up:- No need for an expensive on-site visit from us to install LBE Web Helpdesk. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Extensive Reporting:- Supplied with many reports. If you need further reports, you can build your own reports using many of the commonly available reporting tools. Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. System privileges. Manage support contracts.